Rakeya have agreements with the best international shipping and courier companies to deliver your shipment wherever you wish.
Tracking the shipment:
You can track the shipment by clicking (Track your order) and type your order number shown in the invoice and e-mail then click on Track Order
varies according to the country, the number of items and their weight. The shipping fees is shown in the order page when you place your order, choose the items and country of shipping.
Sometimes you may have to pay extra fees:
sometimes you will have to pay VAT or any other taxes; Or extra fees such as customs duties or fees imposed by the destination country.
We have no control over these fees and cannot expect their value
When you confirm your order, that means your implicit agreement to provide your private information to customs and assign logistics personnel to carry out the customs clearance process.
Estimated time of order arrival:
All orders are sent to shipping companies within a maximum of 24 hours after the order payment done, and you can know the expected time when completing your orders
The delivery time may vary depending on the product purchased, the country of delivery and the shipping company; We deliver all orders via express shipping. Do not take into account delays due to customs policies, or unforeseen reasons
In this case, the customs authorities will inform you of the procedures to obtain your order
Add an alternate address:
Rakeya include a feature that you can add an alternate address for delivery after the order is done; You can also change the address when the shipping company communicates with you for delivery.
In the event that the order is completely located in ourwarehouse in Doha:
you can receive within 24 hours of ordering in the address you wish with adding shipping expenses (non-refundable) that vary according to the place in the State of Qatar, and you can also receive from our warehouse on the same day of the request during the working hours with the coordination of customer service
Most shipping companies ask for your ID card:
as proof in order to be able to deliver your order, please show it to them, this will insure the highest safety standards to be achieved for you and us