Return policy

You can return unused item (except for evening wear, underwear, lingerie, and swimwear) within 14 days from the receipt of your order, the product must be in the same condition as supplied with all accessories and in their original packaging with price tags, Products that have been washed, used, or delivered in a way that can’t be resell are not accepted for return.

You can return the package via any shipping service, and the customer is responsible for the shipping fees.

In case of products shipped from outside the State of Qatar, it can’t be returned to Doha warehouse, but are only accepted in the warehouse from which the goods are shipped according to the country of shipment.

Calculating the refund amount in case of return.

The refund amount for the returned products is according to the order invoice you received.

Note

• The cash-on delivery service fees is non-refundable.

• If you have any enquiry, please contact our customer service.

The time needed for the money to be back after the return process

Usually returns procedures are finalize within 5 working days upon receiving the returned product, and returning the amount to your account. The refund period depends on the payment method and the customer’s bank.

For cash on delivery payment refund, the amount is returned within 15 working days weather to your account in a Rakeya or through a transfer, however the transfer cost will be deducted from the customer.

Refund to your account in PayPal will be made within 3-7 working days.

In case the product is returned for a manufacturing defects, we bear the return service expenses.